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Setting the Scene
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The
Corkhill family has been independent insurance agents for
three generations dating back to 1952. In 1975, Tom and
his wife Linda entered the agency business. Scott
Corkhill (seen to the right) is the current agency
President. In 2001, Thomas E. Corkhill Insurance Agency
was awarded Top Performer in It's Size Category in a
National Survey using Best Practice's criteria by the
Independent Insurance Agents of America.
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Mining the Middle Market |
"We're a generalist middle-market agency, focusing on
accounts with $10,000-$100,000 in premium. We write the
types of business our carriers want. Our income breakout
comes to 22% Personal, 64% Commercial, 7% Life/Health, and
7% Professional Employer Organizations (third-party
providers that offer businesses Workers Comp, Health, and
Employment Practices
Liability Insurance, as well as payroll
services). Account rounding is a way of life. We average
more than five policies per account and write almost all
our Personal Lines book as package policies. We enjoy a
96% retention rate because most of our accounts are
longtime customers and get great service."
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Family
Values
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"Our
customers come first. We provide them with a sense of
comfort. We see ourselves as part of their family or their
business. Every Commercial account gets a visit 100 days
before renewal. We contact individual customers based on
their needs, which we understand because we know them -
both professionally and socially."
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Renewals
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"We
negotiate renewals for our Commercial clients. Because we
know the top management of all our companies, we talk with
them by phone or in person. Negotiating renewals in a
hardening market is a challenge,
yet we are able to solve our account challenges through
our various markets and relationships."
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Team
Corkhill
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"We're always looking for good people to fit into our
culture as synergistic team players. Each candidate faces
an extensive
interview with everyone in the agency.
We believe this process
is paramount to the continued growth and success of the
agency. Our employees are our direct link to our
customers. When an employee is happy, you will typically
have happy customers."
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Cultivating the Culture
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"Once every other month, we hold an off-site staff meeting
run by an outside 'facilitator' - not an insurance
professional, but a psychologist. The meeting deals with
workplace and personal issues: removing roadblocks to
success, building camaraderie and mutual respect,
simplifying work procedures, and nurturing creativity. In
alternate months, the facilitator meets one-on-one with
two employees for an hour apiece to discuss their
individual challenges.
Within a year, every employee will have gone through this
process ... and the cycle starts again.
The results have been phenomenal. We are nurturing our
employees and they enjoy what they do. Their creativity
keeps blossoming, building our relationships with
customers and carriers, and the business keeps growing.
This isn't luck - our investment in people is paying off." |
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